Frequently Asked Questions

Hi there. Here are some of the most frequent questions we get asked by customers and fans.

If you have a question but the answer isn’t here then please send us a message.

What's in a Ben's cookie?

Only the finest 100% natural ingredients sourced as locally as possible.

Where are the cookies made?

All the dough is made in our kitchens just outside Oxford and then transported to each store where the cookies are freshly baked throughout the day.

Do you do mail order cookies?

We’re sorry to say that we no longer offer a mail order service, but you can order locally if you are based near to one of our participating shops (see DELIVERY in the main menu).

Are our cookies Halal?

Yes, all our cookies are suitable for Halal diets (except for the Rum & Raisin cookie which contains alcohol).

Are our cookies suitable for vegetarians?

Our cookies are suitable for vegetarians (but not vegans as the cookies contain eggs and butter).

Does our butter contain Bovine Growth Hormone?

Our butter is free from bovine growth hormone (also known as BGH).

What chocolate is used in our cookies?

Our cookies contain the best quality Belgium chocolate made in the UK.

How long do Ben's Cookies last?

A Ben’s cookie is best eaten within 4 days of purchase.

Is our chocolate fair trade?

Our chocolate is not fair trade.

Can our cookies be frozen?

Yes, they can be frozen and eaten at a later date.

What is the nutritional breakdown of our cookies?

See nutritional information here.

Are our cookies suitable for coeliacs?

Unfortunately our cookies are unsuitable for coeliacs as they contain wheat flour.

Are our cookies safe for people with peanut allergies or other nut allergies?

Our cookies are unsuitable for people with nut allergies as all the dough is mixed in a factory which uses nuts.

Do our cookies contain hydrogenated fats?

No our cookies are free from hydrogenated fats.

Do our cookies contain palm oil?

Yes our cookies contain palm oil, as a sub-ingredient of the margarine we use.

Are the cookies alcohol free?

All the cookies are alcohol free, except the Rum and Raisin cookie.

Are the cookies free from Shellac?

Yes, all our cookies are free from Shellac.

Questions about your order?

Email Deliveroo at or call them on +44 203 322 3444.